GPSA: Bridging the Gap Between What Citizens Expect and What Governments Do

August 11, 2015

© Josef S. Trommer/World Bank

Until recently, the Government of Malawi faced difficulties tracking whether teaching and learning materials, such as textbooks, were delivered to schools in a timely manner. Monitoring teacher absenteeism – whether teachers even showed up at schools – was another serious concern.

Now with the click of a button, the Ministry of Education is receiving information about these service delivery problems in real time.

This is one example of the results that are being achieved in countries that have opted to take part in the Global Partnership for Social Accountability (GPSA), a multi-donor program set up to address the disconnect between what citizens expect and what governments do. Sometimes called “the accountability gap,” this problem might manifest as schools without roofs, poor hospital care, dilapidated roads, or inadequate water supply.

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