Human-Centered Design Approaches to ICT for Social Accountability

May 11, 2013 4:00 pm by adelewaugaman

Last month I traveled to Dhaka, Bangladesh, for a project exploring the use of the mobile phones to amplify citizen feedback on the delivery of public services.

There’s an old mantra in the ICT4D community: technology is only a fraction of any solution to any development challenge. What percentage? That depends on the project, but one estimate puts it at just 10%.

Like any other tool, the success and impact of a technology-based development intervention will largely depend on adjacent factors like effective project planning and management, or the suitability of selected tools given the local context

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