Use of ICT in improving governance and social accountability with a pro-poor approach: reflections from India

Eldis released a study that discusses social accountability in relation to information technology. The study

"discusses the issue of digital divide is often discussed in terms of the outreach of information technology and communication infrastructure that provides electronic connectivity. Although availability of adequate bandwidth and reasonable access to internet are key factors in bridging the digital divide, these alone are not sufficient for providing benefits of e-governance to the common people, particularly the poor in developing countries. The relevance and usefulness of content to meet the local needs of people are very important in making a creative use of technology to bridge the digital divide for achieving the developmental goals. Not only this, a conscious effort to enmesh the basic principles of good governance in information technology related initiatives is also necessary to ensure that the poor and the vulnerable are able to easily access the services that the government provides to them."